At Mercer, we are creating a culture of belonging where all colleagues can bring their whole selves to work and thrive.

Having a diverse workforce and an inclusive culture makes us stronger as an organisation and improves the quality of our work. According to data on client team effectiveness, diverse teams produce greater economic success for all.
By understanding, valuing and leveraging the strengths of all colleagues, Mercer holds a differentiating advantage. Nurturing a culture in which everyone can be themselves and feel a sense of belonging leads to greater engagement and retention of the best talent — and it’s the right thing to do. Diverse teams generate richer discussions, more innovative ideas and greater impact than teams where everyone is the same. Below are details about Mercer’s approach, strategy and actions, and commitments.
Mercer is a people business, and having colleagues with diverse backgrounds, perspectives, experiences and cultures brings a diversity of ideas that, in turn, helps us make brighter futures for everyone. Together, we can make a difference.
Martine Ferland

Chief Executive Officer, Mercer, and Vice Chair, Marsh McLennan

Our inclusion and diversity priorities

Representation:
The diversity of our workforce reflects the communities where we live and work. Learn more about Mercer’s workforce and our commitment to inclusion and diversity.

Belonging:
We’re developing leaders, people managers and colleagues to be visible allies and sponsors for Black, Indigenous and people of colour (BIPOC) colleagues.

Thriving:
We’re delivering equitable learning, development, promotions and rewards to all colleagues.

How are we building a diverse workforce and inclusive culture?

Advocacy

Mercer has a longstanding practice of reviewing pay and promotion decisions to identify and mitigate bias. We are committed to expanding this focus to other core business practices and policies.

Mercer offers a mix of regional and local mentorship programmes to help elevate BIPOC colleagues through career sponsorship.

Learning

We continuously build organisational capability to sustain an inclusive workplace.

Colleagues are required to attend learning sessions and certify that they understand the concepts of unconscious bias, being an ally and respect at work. People managers participate in additional forums to discuss creating and sustaining an inclusive culture.

Leadership accountability

Business leaders of large organisations have multiyear goals to increase representation of BIPOC colleagues in critical roles. At Mercer, leaders create a plan for engaging, retaining and developing BIPOC colleagues.

Mercer has instituted practices designed to attract and hire diverse talent. We’re de-biasing job postings and diversifying and training our hiring managers and interview teams.

Listening better

We’ve created a series of listening sessions and colleague experience surveys with the aim of better informing and driving our actions. We use these tools to increase awareness and understanding of differences across many diversity dimensions.

We’ve established diversity advisory councils at the enterprise and local levels to guide actions with local leaders.

Business resource groups (BRGs)

Our BRGs are an integral part of Mercer’s ability to succeed in building a culture of belonging.

Made up of colleagues who voluntarily work together to help Mercer achieve its diversity vision, each BRG plays a critical role in improving our firm’s culture and environment. Providing unique perspectives from across our organisation, each BRG focuses on our abilities to hire, develop and retain the best talent; work with an increasingly diverse client base; and connect to the increasingly diverse communities in which our colleagues and clients live and work. We currently have BRGs across Mercer from the following communities: Racial and Ethnic Diversity, Women@Mercer, Rising Professionals Network, AccessABILITIES and Pride.

The Women@Mercer programme aims to support and expand gender balance in conjunction with our global community of women’s networks. We’re also committed to promoting Mercer’s internal and external gender-diversity brand to maximise the company’s ability to recruit, develop, retain and advance female talent.

The Racial and Ethnic Diversity BRG works to help make Mercer the employer of choice for the best and brightest diverse talent. The group fosters an inclusive work environment where employees from diverse backgrounds, cultures and ethnicities can thrive as professionals and contribute to Mercer’s success.

Mercer’s Pride BRG is dedicated to helping Mercer realise the full value of the firm’s lesbian, gay, bisexual, queer and transgender+ colleagues while supporting Mercer’s strategic imperatives.

The Rising Professionals BRG connects, develops and empowers driven, ambitious and diverse colleagues through networking and programming for professional and developmental growth.

AccessABILITIES@Mercer aims to enhance a culture of inclusion for colleagues with disabilities and for caregivers, creating a workplace built on empathy, dignity, trust and respect so that everyone’s abilities shine.

The Mercer Cares BRG harnesses our people’s passion for making a meaningful difference in our communities through volunteering. Mercer colleagues have the opportunity to make an impact together by mentoring students, improving community health and wellness, supporting veterans’ groups, and volunteering to support a variety of other causes. We make it easy for our colleagues to volunteer by offering one paid workday off each calendar year for volunteer service with a nonprofit or charitable organisation.

Inclusion and diversity at Mercer

    Explore Mercer careers

    Mercer is helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.

    Helping our clients advance diversity, equity and inclusion (DEI)


      Awards and recognition

      We are proud to be recognised by leading publications, associations and studies for our achievements. Featured awards include:

        Individual recognition

        • Michelle Sequeira, Diversity, Equity and Inclusion Consulting Leader, CIO Views Magazine, Most Influential Women in Diversity & Inclusion, 2023
        • Martine Ferland, Mercer CEO, A Better Chance’s 2022 Chairperson’s Award
        • Tony Wood, UK Leader, MMB, 2021 OUTstanding LGBT+ executive role model (fourth consecutive year)
        • Rich Nuzum, Investments and Global Chief Investment Strategist, Mercer, 2019 EMBARGO Project 1,000 campaign and 2019 #50for50 campaign for LGBTQ+ equality
        • Mark McNulty, Head of International Clients, Mercer Investment Solutions, 2019 #50for50 campaign for LGBTQ+ equality
        • Joanna O’Riordan, Global Operations Director, MSC, 2019 Excellence in Working With a Charity Award in Recognition of Trailblazing Best Practice in Gender Balanced Leadership
        • Claire Skinner, UK Head of Content and Delivery, Mercer Investment Solutions, 2019 Women in Pensions Role Model of the Year

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